Why go anywhere else for indoor golf in Edmonton when the CCT Golf Centre exists? The cheapest rates around, incredible customer service, tons of bays and availability, and great tech. This place is the real deal.
Best golf sims in town. Staff is amazing! Thank you Ali, what a legend. World class service, highly recommending. We will definitely be back!
Technology is very dated, balls are not replaced often enough, kitchen is mediocre, but if you have a CCT membership card, then the price of $25/h is about right. At the public rate of $45/h there's absolutely better options for anyone moderately serious about accuracy and consistency of the technology. 3/5 stars. The real disappointment comes from the league play and some of the customer service. 1/5 stars. All below feedback was previously provided to CCT in written form, but seemingly fell on deaf ears (no response or even acknowledgement). We've played their winter league two years in a row. In year one, they lacked a lot of simple business/privacy type etiquette: - League emails came from a different account each week. - Sometimes included appropriate attachment, sometimes not. - Hyperlinks sometimes worked, sometimes not. - Never BCC'd all the league players, but left all addresses on the CC field. - No signatures, let alone a standard signature. At best, maybe, a random sign-off. The lack of consistency and basic etiquette comes off as unprofessional. I'm happy to say they improved the above slightly in year 2 (a smidge more consistent, though still many struggles) but the rest of the experience became so much worse. What is most surprising is that by making it worse it HAD to have cost them profits through not incentivizing people to attend: 1. They stopped using an overall point system. In addition to giving you something to play for, you had to show up to get points. With no point system, there was no reason to show up - you weren't really losing out on anything. If people aren't showing, they're not paying their weekly fees nor buying food/drink. 2. In our first year with the point system they updated handicaps each week. This past winter, they asked for handicaps at the start of the year but never made updates to them (despite collecting scores each week). Difficult to run mini games based on handicap when it's purely a guess for some folks. 3. Some weird rules to their mini games this past winter. While their mini-games are appreciated (closest to the pin, furthest from pin, long drive, longest putt, etc.) none of them followed standard rules. E.g. LD didn't have to be on the fairway, furthest from pin didn't require it to be on the green. They did clarify some of these rules later in the season, but what good is LD if you can't hit a fairway?? 4. Not specific to year 2: Everything is paper-based. The E6 software has the ability to track everything electronically (granted it would probably require folks to have an account - minor and presumably cost CCT some licensing), but instead they do everything manual paper based. I suppose this is good if the system crashes mid-round, but this also must be a ton of admin for the poor staff. That same paperwork probably makes running a league harder in every way. 5. We experienced more staffing (lack of staff) issues in the second winter with regards to the waiter/waitress and restaurant. Maybe hiring is hard, but end result, less money spent on food/drinks and less profits for CCT. 6. I appreciate the creativity of their weekly games, but there's not much fun (for me) in playing 'worst ball'. Outside of potentially winning hat or sleeve of balls, there's little incentive to participate (e.g. no overall points system). On these weeks, we'd forfeit our chance at prizes and use that time to play a format of golf we preferred (standard, team competition, scramble, etc.). Despite having no negative impact on the business, or the weekly games, this garnered some negative looks and feedback from staff on a few occasions (same staff member). This upcoming winter, our four-some will join a league elsewhere with more updated technology and a better league experience. I do hope CCT reads this as many of the issues and changes would be very simple to remedy and would almost certainly result in more business/profits for them not to mention an improved customer experience.