Fantastic experience! We hosted a birthday party for our twelve year old son and his sixteen hockey teammates. Matt at the Whitby location was extremely helpful and organized. We were in and out in an hour. The boys had an incredible time! The facility is spotless, seamless and very well run. We will be definitely be back!

We had my daughter’s 10th birthday here and it was fantastic! Matt the manager made sure everything ran smoothly and the party room was decorated perfectly. Highly recommend for a fun party experience.

Fun place for all!

One Star - Poor Customer Service As lifelong residents of Whitby, we’ve been coming to this mini-golf venue since we were kids. This Family Day, we brought our three older children for a family outing, booking and paying online for the 12 pm time slot in advance. Unfortunately, the experience was disappointing due to poor management and a lack of customer consideration. Upon arrival, it became clear that our time slot had been overbooked, with two other groups starting right behind us. By the second hole, the manager approached us, insisting we split our family of five into a group of two and a group of three. Confused, we continued playing, only to be confronted again at hole four. This time, the manager implied we were holding up the nonexistent line (the place was practically empty after those two groups) and reiterated that we needed to split up. When we challenged the necessity of this, the manager condescendingly stated, “With all due respect, I’ve been managing this place for three years, and I know that breaking up the groups will make it go faster.” This unnecessary confrontation made our children highly uncomfortable and ruined the entire experience. We felt rushed, skipped holes, and lost track of our score just to appease the manager. After finishing, the manager inquired about our game. I expressed my disappointment, explaining that his actions were unnecessary and that we felt mistreated, especially considering how empty the venue was. His response was that he had been watching us on the cameras and saw that we moved faster when split up. He also pointed to a rule on the website stating that groups over four must split up, justifying his enforcement. He then mentioned that the employee who started the two other groups right after us was brand new, which is why the overbooking occurred. While I understand the need for rules and acknowledge that mistakes happen with new employees, sometimes customer service and treating paying clients with kindness is more important, especially when the situation doesn’t demand strict adherence. The venue was nearly empty, and the manager’s insistence on splitting up our family, combined with his lack of flexibility given the circumstances, created unnecessary tension. A more empathetic approach, perhaps acknowledging the error and allowing us to play together, could have preserved the enjoyment of our outing. As fellow local business owners, we know that positive customer experiences often hinge on flexibility and understanding, and unfortunately, this venue failed to deliver, leaving a lasting negative impression. We will not be returning.

If you’re a group of five don’t bother going. They will split you up and tell you it’s listed on the website. Our time was scheduled in advance and they had other groups waiting right behind us. Waste of money and time. No fun.

Reno's look great!!